We want to you to really love your purchase; we will take it back if you don’t! Find out how to return your order below.
Returns Policy
All returns need to be requested within 14 days from arrival and needs to be accepted by Elettrorama.
Elettrorama will only accept returns for full refund if item is in brand new conditions – full refund refers to the amount paid for the merchandise only, shipping costs will not be refunded (unless order arrives in conditions other than the ones described in the product description), there is also a 10% restock fee which will be deducted from the refund for all returns.
Return postage is responsibility of the customer (unless order arrives in conditions other than the ones described in the product description).
Refunds will only be issued if order is returned – it may take up to 7 business days for the refund to be issued – it can take up to 14 business days for the refund to arrive in your bank account from the issuing date.
Repairs
Modules will only be accepted for repairs if previously arranged with Elettrorama. Any modules that are sent to us without our consent will be refused and sent back to the sender.
A repair fee will be charged for any module that is not under warranty.
Repair fees need to be paid in full before the module gets released back to the customer.
Customer is responsible for postage charges to and from the Elettrorama shop.
We comply with all international rules and regulations regarding customs declarations. Please do not request any adjustment to the customs requirements for your country; you are responsible for compliance with the customs and duties requirements for the place you reside.
